FAQ

1. What is the The Student Energy Project?

The Student Energy Project (TSEP) collects energy consumption data from student buildings; to help users understand their personal CO2Footprint and collectively reduce energy waste. If your building has their utility meters set up to stream consumption data to the TSEP app, students can participate by registering and downloading the mobile app. Buildings are either registered for rewards or fair use. Your building operator will have already informed you if your site is measured for fair use.

2. Why can’t I see my university/accommodation on the sign-up page of the TSEP app?

TSEP is only accessible to select student accommodation providers that have their utility meters set up to stream consumption data to the TSEP app. If you’d like your university/accommodation to take part, send us an email with your contact information to info@thestudentenergyproject.com and we will let you know if it becomes available.

3. How can I reduce my energy consumption?

We’re here to help you understand your energy consumption, provide information on how to develop better energy habits, reduce consumption and have a positive impact on the environment. By signing up to the app, you will receive hints and tips on how you could impact your energy usage.

4. How does the TSEP app support fair use?

Fair use is a new model which launched in September 2022. If your building is operating under a fair use model your building operator will provide you with site-specific information on how this will run; but in the TSEP app you will be able to see your total usage vs the fair use cap for your building and understand how to reduce your carbon emissions. If you exceed the fair use cap your building operator may at their discretion charge you for any usage above a fair level.

5. Why can’t I see any Giveback options?

Giveback options are not yet available to building operators who are registered for fair use, but we are aiming to make this feature available to everyone in the future.

6. How are the savings targets or fair use caps for my building set?

The target is agreed by our experts and your building operator based on various factors such as the number of residents and the time of year.

7. What happens to the savings at the end of the academic year?

If your building is operating under a rewards model, any savings will allow a donation to be made to our not-for-profit foundation (Power 2 Africa) or for trees to be planted (ecologi). The savings are calculated at the end of each year, where the total consumption for the building is compared against the original target budget for the same period.

8. What if my building hasn’t made any savings?

If your building is operating under a rewards model and you are mid-way through your academic year, but your building hasn’t made any saving, there’s still time! It’s important to try and encourage as many of your fellow residents to download the app and work together to make small changes to your energy consumption. Small, consistent changes can result in noticeable energy savings. If you are at the end of your academic year and your building hasn’t managed to achieve any savings, then no set fee will be donated to one of our good causes. However, throughout the year, we would have planted trees for each sign up and it is up to your provider if they would like to still donate.